Refund policy

Last updated: September 22, 2026

Return window

You may return most items within 30 days of delivery for a refund or exchange, provided they meet the conditions below.

Condition of returned items

Items must be unused, in resalable condition, and in their original packaging with any included accessories and documentation.

Items that cannot be returned

For security and safety reasons, we cannot accept returns on:

Keys, remotes and transponder chips that have been cut, programmed, or paired to a vehicle
Electronic items with a broken factory seal, where the seal is required to confirm the item is unused
Special-order or custom items, identified as such on the product page before purchase

Once a key or remote has been programmed to a vehicle it cannot be resold, which is why these sales are final.

How to start a return

Email auraverasupply@gmail.com with your order number and the reason for the return. We reply within one business day (Mon-Fri, 9:00am-5:00pm ET) and will issue return instructions. Returns are sent to:

AuraVera Supply - Returns
3320 Randall Blvd
Naples, FL 34120

Please contact us before shipping a return. Returns sent without prior authorization may not be processed.

Return shipping

If the return is because of our error - wrong item shipped, item damaged in transit, or a defective product - we pay return shipping. For all other returns, including items ordered in error or no longer wanted, you are responsible for return shipping.

Refunds

Once we receive and inspect the return, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to post it to your account.

Original shipping charges are refunded only where the return is because of our error.

Damaged, defective or incorrect items

Contact us within 7 days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.

Order cancellation

You may cancel an order at no charge at any time before it ships. Contact us as soon as possible. Once an order has shipped it is handled as a return under this policy.

Fit and compatibility

Please confirm a part is correct for your vehicle before ordering. Compatibility information is provided as a guide. An item ordered in error may be returned under the standard terms above, provided it has not been cut, programmed or installed.